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IT Support Lead


  • The IT Helpdesk Lead will act in both management (25%) and technical (75%) duties of NashTech IT team, ensure the smooth and reliable IT services across environments, platforms, technologies, and processes.

    Job Descriptions:

    • Act as Technical Lead to workstation related tasks.
    • Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
    • Lead and guide the team of IT Support Engineers to:
      • support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
      • Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
      • Provide guidance to users on internal systems, software and applications.
      • Deploy/install, maintain, upgrade IT equipment and standard applications
      • Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
      • Perform other tasks assigned by line manager.
    • Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.


  • Bachelor or equivalent degree in computer science.
  • Has 2+ years of experience in HelpDesk/Support,
  • Passionate of learning, sense of urgency, and detailed
  • Time management skills
  • Ability to work independently
  • Good English communications
  • Have the sense of critical thinking
  • Passion, Adaptive and Enthusiasm

Why You'll Love Working Here

  • 13 month salary per year.
  • Performance bonus.
  • Social – Health – Insurance paid fully
  • Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).
  • Annual leaves: 14 ~ 18 days.
  • Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga….
  • Training courses: Technical skills – Soft skills – English

People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on:

  • Professional and Flexible Working Environment
  • Great Teamwork
  • International Assignments

WeCare - WeShare - WeDare - WeInnovate Engagement Program

Ho Chi Minh
Bachelor Degree