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Engagement Manager

Description

  • Involve to support presales activities happen in the belonging accounts or markets
  • Involve to closely work with clients and project managers to prepare and setup new projects, define and arrange the suitable working models between client and offshore teams
  • Ensure the balance and mix of the team is correct and in line with the upcoming objectives.
  • Review project management/planning documents
  • During the project lifecycle, be responsible on top for the delivery & operation of the accounts to the client. Closely monitor and guide project managers and teams to ensure the delivery quality.
  • Manage the performance and progress on the account through regular calls and meetings with both the customer and the offshore delivery team
  • Establish and manage an effective communication channel & relationship with clients, support both sides to balance and harmonize if there are mismatches.
  • Liaise with customer senior management to act as a point of escalation for any matters that cannot be resolved through the normal communication channels.
  • Work with the customer development managers on the medium-long term planning for the team
  • Work with both Sales and clients toward the future plan and actively transfer with offshore team to have proper and long run preparation.

Qualifications

  • Bachelor’s degree preferably in Computer Science
  • Obtaining IT knowledge based
  • Communication:
    • Good formal and informal communication
    • Able to vary approach so communication is relevant to various stakeholder groups
    • Write appropriate documentation / reports clearly and succinctly
    • Demonstrate diplomacy in client communication
  • Customer Service:
    • Understand the business & culture of the client
    • Understand the commercial impact decisions / activities may have
    • Strives to improve the profitability of Software Development
    • Ensure that NashTech provides a quality service to the client
    • Demonstrate a commitment to Quality
    • Actively identify & Address process improvements
  • Planning & Organization:
    • Prioritize and manage own activities
    • Prioritize and manage project activities
    • Prioritize and manage client activities
  • Good at Leadership & Teamwork: Build and motivate teams comprising of Client, NashTech and third-party resources
  • Evaluation & Analysing
    • The ability to critically assess information, situations and data making objective judgements
    • Discerns when to solve problems independently and when necessary to involve others, focusing on making the best possible business decision
  • Flexibility & Adaptability
    • Demonstrate adaptability and versatility to situations encountered
    • Receptive, adaptable and encouraging of change
    • Professional / Technical Knowledge
    • Recognized project management qualification
    • Takes initiative to keep skill-set (i.e. technology, process, industry knowledge) up to date including proficiency and experience
    • Understanding of Waterfall, RUP and Agile, ITIL methodologies
    • Strong software development background. Ability to understand and communicate technical and programming issues
    • Understand and promotes NashTech Software development, especially in achieving the goals and objectives
  • Financial Management
    • An understanding of the principles of financial management; understands the economic factors that drive budgeting and funding
    • Ensures efficient and cost-effective development and utilization of management systems that meet the needs of the organization

Why You'll Love Working Here:

  • 13 month salary per year.
  • Performance bonus (up to 2-month salary).
  • Social – Health – Insurance paid fully.
  • Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).
  • Annual leaves: 14 ~ 18 days.
  • Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga…Training courses: Technical skills – Soft skills – English

People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on:

  • Professional and Flexible Working Environment
  • Great Teamwork
  • International Assignments

WeCare - WeShare - WeDare - WeInnovate Engagement Program

Location:
Ho Chi Minh
Experience:
8+ years
Qualifications:
Bachelor Degree
PERM/TEMP:
Permanent