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IT HelpDesk Lead

Description

  • Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
  • Lead and guide the team of IT Engineers to
    • Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations.
    • Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
    • Provide guidance to users on internal systems, software and applications.
    • Deploy/install, maintain, upgrade IT equipment and standard applications
    • Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
    • Perform other tasks assigned by line manager.
  • Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.

Qualifications

  • Bachelor or equivalent degree in computer science.
  • Has 2+ years experience in HelpDesk/Support.
  • Passionate of learning, sense of urgency, and detailed.
  • Time management skills.
  • Ability to work independently.
  • Good English communications.
  • Have the sense of critical thinking.
  • Passion, Adaptive and Enthusiasm

Why You'll Love Working Here

  • 13 month salary per year.
  • Performance bonus.
  • Social – Health – Insurance paid fully.
  • Healthcare: Annual health check-up, Premium Health Insurance (plus 1 slot for your dependent).
  • Annual leaves: 14 ~ 18 days.
  • Clubs program: Football, Badminton, Swimming, Tennis, Rock, Yoga…
  • Training courses: Technical skills – Soft skills – English.

People are extremely important to us and that’s why we have a clear vision: to make NashTech a great place to work in its sector. We pride ourselves on:

  • Professional and Flexible Working Environment
  • Great Teamwork
  • International Assignments
  • WeCare - WeShare - WeDare - WeInnovate Engagement Program
Location:
Ho Chi Minh
Experience:
Qualifications:
PERM/TEMP:
Permanent