NashTech: A 20-year journey to develop talent in Vietnam

Ranked as the 2nd biggest technology company in Vietnam by Vinasa (2016), NashTech, part of Harvey Nash Group plc, is one of the most desirable workplaces for IT practitioners and engineers. Mr Paul Smith, CEO of NashTech Vietnam, has shared the journey of NashTech in Vietnam throughout the past 20 years.

NashTech – A journey in Vietnam

In 1998, Harvey Nash entered Vietnam’s market while Internet was first launched in Vietnam. Why did Harvey Nash decide to invest and start from scratch? What potential did you see in such a new, underdeveloped market at that time?

In 1998 the Internet, or the World Wide Web as it is known, was not used much internationally, let alone in Vietnam. Thus, we were not looking to develop an Internet-based company, but a people-based one. We wanted to have young people who were productive, able to respond to technology development requirements and understand international business as well as learn and communicate in English properly. At that time, Vietnam’s market was emerging. That’s why we chose Vietnam.

Presented in Vietnam for 20 years as Harvey Nash and recently re-positioning its software development division as NashTech in 2016, what has NashTech Vietnam achieved?

Up to now, NashTech has become the number two technology company in Vietnam’s market. Our business operates in 42 offices worldwide and it is the strongest business of Vietnam in Europe. We are also one of the most sustainable companies in Vietnam with innovation at our heart and seeing significant business growth.

Can you share some projects completed by NashTech that you are proud of?

A really good example of recent work we have done is that we developed the automatic parking technology used by car manufacturer, Ford. It enables Ford cars to use GPS to find a parking location nearby, then guide them to park in the identified lot. It also reminds the users when the parking time is coming to an end. That technology is now going worldwide.

Another example of innovation is for a major Asian property development company. We have developed Hololens technology which enables potential buyers to view an apartment, walk around it, and even place furniture in situ to get a feel for what it would be like to live there.

All of these innovations are developed by the people at NashTech Vietnam.

What is the vision of development of NashTech in the future?

Our vision is to develop our team as technology and business innovators. We are looking to double our size in the next two years. We see our people as the biggest future, so we focus on talent development, making sure they are well trained, well developed and well looked after. In return, we get high productivity. We make sure everyone is kept up to date with the latest trends and get as much opportunity as we can to give them direct experience of these technologies. At the moment, we are focusing on wearable technology, the Internet of Things (IoT) and more traditional technology such as cloud.

Mr. Paul Smith, CEO of NashTech Vietnam: “The person focusing on developing their skills, experiences and career will be the person who wins in the end”

In your opinion, how has the IT industry in Vietnam changed over the last 20 years? Where does IT stand in the region and the world?

The market has matured. When we first came here, nobody had the experience of developing for international clients, the technology and computer science skills were not as strong as they are today. There were only few people in the market who really understood technology and international demands. Now the industry has developed rapidly. There is a much bigger pool of IT talent with a lot of experience. Additionally, IT is now one of six sectors of growth in the future as committed to by the Vietnamese government.

Speaking frankly, it’s still nowhere compared to India or China, in terms of the volume of people and maturity of the market. But Ho Chi Minh City and Ha Noi individually are both now ranked in the top 50 for technology outsourcing. Over the next five years, I believe the technology industry in Vietnam will grow more and gradually move away from outsourcing to innovation and invention.

That’s because of the talent in Vietnam. Vietnamese people are very different, they are creative, want to turn their ideas to reality and contribute to make clients’ projects better. When they are interested, they are really productive. That’s what we are looking for.

What has NashTech done to attract and develop IT talent?

Our first priority is talent development. We want to ensure everyone gets trained, be challenged and developed. What we do is to get our talent to gain more experience by working on international projects for some of the most innovative companies in the world, such as Google, Ford and NSK which, in turn, helps them improve their language skills and improve their experience on their CVs.

That is where they gain experience, knowledge and be more valuable in the future.

We have fantastic social life with all sorts of activities and events. We treat our female and male employees equally and around 50% of our employees are female, many of whom have joined us for their career development.

Do you have any advice for IT graduates to be more competitive?

University graduates, when applying for their first job, should ask themselves “How can I develop my career?” An average person works for at least 40 years. They should think about what they will gain in 10 years’ time, not 1 years’ time. It is all about patience.

For example, Mr Nguyen Hung Cuong, General Director of NashTech Vietnam, joined NashTech as a junior manager in 2005. He has followed his career plan and used NashTech to develop his skills. As a consequence, he now leads our business in Vietnam.

So, be patient. The person focused on developing their skills, experiences and career will be the person who wins in the end. And NashTech guarantees to offer a long-term career that allows people to develop their expertise.

Thank you for the interview!

Would you like to work for an exciting, global company that will give you the opportunity to work on global projects? If the answer is yes, why not send us your CV today and we will be in touch to discuss the opportunities we currently have.

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We look forward to hearing from you!

Where is the opportunity for IT graduates to reach their dreams?

The demand for IT programmers has surged to a new historic peak, according to the employment data report on VietnamWorks and topITworks. While there are many opportunities for students in the IT industry, seeking an ideal workplace to show their talents and making their footprints on the big industry present challenges for IT students.

Informational technology – A “gold” land hungry for human resources

As the IT industry is growing, it plays an important role across different industries. In the time that both local and international technology companies keep expanding their market shares in Vietnam, the IT industry turns out to be the most hungry one for employees. According to the Ministry of Information and Communications, the demand for IT human resources increases by 13% annually. Following the national human resources planning, it requires millions of Vietnamese workers to meet the demand of the industry. Besides, the latest Navigos Search’s report shows that the needs for recruiting programmers and software engineers are significantly rising.

With the high level of skills, knowledge, creativity and hardworking attitude, Vietnamese young engineers are undoubtedly outstanding candidates to be part of the professional work environment. However, many of them have the same weakness, which is lacking of communication skills. The limit in using English is the main cause preventing them from the opportunities and being part of the global-scale projects. Thus, it requires the Vietnamese young IT talents to spend huge effort on gaining knowledge and expertise to raise their names in a highly-competitive international environment.

NashTech – The kick-start for Vietnamese young IT talents

An ideal working environment, where the focus is on talents reaching their potential and having wide opportunities to learn and work on the very large scale projects, is how the young IT talents should start their careers. Rising to be one of Vietnam’s IT leading companies, NashTech – part of Harvey Nash Group plc is the dream workplace for Vietnamese young IT talents. NashTech, with 20 years of experience providing consulting and technology development services, cloud services, developing digital platforms, analysis and integrating systems to the world’s leading businesses, is powered by over 1,600 talented engineers and specialists to do global projects for “big” clients, such as Google, Ford and Nestle.

NashTech aims to build an international working environment with its employees coming from different parts of the world and promote its talent development policies. Gaining practical learning experience is the outstanding point that NashTech offers for their employees. The policy strongly focuses on the development of employees’ talents making NashTech one of the most desirable workplaces for the young IT talents. Thus, NashTech is probably a “gold” beginning for any engineers or IT talents who aim to build their professional careers. Along with optimising employees’ potentials, NashTech always encourages its employees to make their first steps on a challenging, exciting and full of opportunities career path.

Being challenged through global projects helps NashTech’s employees grow fast.

Being a man’s world is what come to people’s mind whenever they hear of IT employees; however, NashTech, proves this is far from the truth. The policies of fairness and equal talent development bring the special favors to NashTech’s female employees.

Women are empowered to enhance their abilities as to do their favorite job at NashTech. It is rare to see a woman who gets herself in the IT industry because women tend to play a minor part, or to be assumed as those who are not able to hold the leadership position.


NashTech focuses on fairness and equal talent development

However, NashTech has proved this idea to be completely wrong. “NashTech gives me a life that I desire to be living with traveling, the chances to meet many people, to gain more knowledge, and, most importantly, empowers me to be a stronger and joyful person”, said Ly, one of the female leaders within the company.

For fresh IT graduates, finding the first workplace is very important to give them the direction for their career paths, and personal development in the future.

Meanwhile, the IT industry is increasing its demands for the talents who are not only the highly-skilled employees, but also have good communication skills and high capability of foreign languages, to get them involved in the global market trend.

Submit your CV to us today and kick start your career with NashTech – part of Harvey Nash Group plc;


Remember: Go Wherever, Because You Can…


Who is NashTech?

An interview with Paul Smith, Chief Executive Officer at NashTech, about the beginnings of NashTech in Vietnam…An interview with Paul Smith, Chief Executive Officer at NashTech, about the beginnings of NashTech in Vietnam…

Paul Smith, Chief Executive Officer, NashTech

Paul Smith, Chief Executive Officer, NashTech

When did the business start and what has been the business journey so far?

NashTech started operating in Vietnam in 2000.
We began outsourcing because a key client wanted to cancel our contracting relationship and transfer their staff to India. To ensure that we retained the business, we set out to find a solution.
Over dinner, we met a local Vietnamese who was passionate about Vietnam and the opportunity within the country so we investigated the possibilities, visited Hanoi and set up our operations that same year.
Why Vietnam?
The interesting thing is the perception by the west of Vietnam, used to be one of helicopters rising over the jungle in the sunset. That was nearly 20 years ago and could not be further from the truth. Vietnam is a fast maturing economy with a population of over 96 million, a solid education system that is supported by the most stable government in Asia. It is a single party system but is very entrepreneurial and is predicted to be a top 20 economy by 2050 according to PricewaterhouseCoopers.

People perceive that the only reason we are in Vietnam is that it is a low cost economy. Whilst that is true, Vietnam is strong in innovation.

Key to our philosophy is not to be a company just providing inexpensive code, we work with clients to help them transform their businesses, to innovate and to invent in order to create a competitive edge.
Vietnam is a great country to do business in:

  • 83% of graduates study a science subject
  • Vietnam has been in the top 3 at the mathematics Olympics for a decade
  • average age of the population is 35
  • the economy is growing at a rate of 7% per annum
  • the technology sector is key to government strategy
  • it is the 13th most populous country in the world

The people are very friendly, productive, straightforward. They are prepared to say no and the government is very conducive to doing business, particularly with the technology sector.

NashTech has been in Vietnam for nearly 20 years and is one of the two biggest tech companies in the country. Was this the plan or expectation when you opened the offices there?

NashTech is the largest foreign business and second largest tech business in Vietnam. We did not start out planning to be the biggest and we do not grow for the sake of growing. We are pleased to have a large number of staff and to have grown so significantly.

Our philosophy is to grow based on being the best. Our objective is to serve our clients’ needs and, in doing so, deliver profitability to our shareholders. Becoming number two is a great side benefit of that.

As Deputy Chair of the UK-ASEAN Business Council (UKABC) and Vietnam-UK Network (VN-UK Network) you have maintained strong relationships with government. Why do you think these ties continue to be important?

Being involved in the UK-ABC and Vietnam-UK Network enables us to engage with government to solve challenges. An example of that is when we won a major deal in 2007 working on new 4G mobile technology called LTE technology. We needed to open a centre in Vietnam with a large development lab and a lot of expensive hardware to test mobile communications locally. To do that on our own it would take two years to get the licences, to import the hardware and to run a live network in Ho Chi Minh City.

Our relationships through the Vietnamese Government, the UKABC and VN-UK Network enabled us to meet Government officials to explain the benefits of the project which included the number of jobs that would be created if we are able to resolve our challenges. Following discussions we rapidly gained licenses which reduced a two year process to just three months.

We also believe as a company in putting back into the economy that has been good to us. I put a lot of time into supporting the Vietnamese Government through the UKABC and the VN-UK Network. Corporate social responsibility is important to us and we are committed to a number of charities, with a particular focus on helping underprivileged children to receive an education.

One of the things we do is deliver bikes to children so they can go to school, we also deliver rice to family in rural regions. Often children have to go to work to earn money which buys rice to feed the family. If we give the families rice, the children can go to school and gain an education which will further strengthen the economy.

What are your ‘top tips’ to businesses looking to export or establish themselves in Vietnam?


Vietnam is going to become one of the biggest markets in the world, early entry is important. You have to build relationships with people.

People think they can go there on a visit and expect to do the rest by email; this approach will not work. It is all about building trust and being willing to talk face-to-face. Once you do that you can start to do business.

Our interview with Paul Smith gives interesting insight into how NashTech started doing business in Vietnam. Fast forward to today and NashTech has grown into the largest foreign company in Vietnam.
This interview launches a series of blogs that cover all aspects of our business including our key service lines, Advisory and Consulting Services, Software Services, Business Process Outsourcing and Infrastructure Services and will deep dive into some of the latest technologies and trends to watch in 2017.

NashTech continues to be certified according to ISO standards

NashTech are pleased to announce the achievement of their renewal ISO 27001:2013 certification for Information Security Management across both its software development and business process outsourcing service offerings. By renewing this internationally recognised certification, NashTech has again demonstrated its commitment to data protection and continuous improvement.

Information is always the most important property of an organisation. Maintaining a good ISMS does not only deal with confidentiality, but also integrity, making it available and accessible to users. Understanding its importance, we have built and been maintaining our ISMS which comply’s with ISO 27001. ISO 27001 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements such as:

  • Systematically examine the organisation’s information security risks, taking in to account of the threats, vulnerabilities and impacts
  • Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable
  • Adopt an overarching management process to ensure that the information security controls continue to meet the organisation’s information security needs on an ongoing basis
Paul Smith, Chief Executive Officer, NashTech

Paul Smith, Chief Executive Officer, NashTech

The advantages of certification for NashTech’s customers are:

  • An improved service for existing and future customers
  • Effective security services for protecting sensitive customer data and processes

“Securing ISO 27001:2013 certification demonstrates our ongoing commitment to quality, robust security practices and risk management. By benchmarking our policies and procedures against this internationally recognised standard, our customers can be assured of the resilience and excellence of our service,” says Paul Smith, CEO of NashTech.

NashTech wins two awards at prestigious Sao Khue 2017

NashTech, a division of Harvey Nash Group, has just been awarded the Sao Khue Award in 2017 for two services, Software Development and Business Process Outsourcing. This is the ninth consecutive year NashTech has won these awards.

Sao Khue Award - Software Development

Mr. Le Ngoc Tuyen, Operation Manager, Hanoi office, received Sao Khue 2017 Award for Software Development Services

Since 2003, Sao Khue has been the most prestigious award in Viet Nam to honor ICT companies who offer products and services that prove to be the best solutions to both business and society’s issues, as well as having the highest economic efficiency and remarkable contribution to the development of the ICT industry in Viet Nam.

NashTech provide technology solutions that help businesses improve their competitiveness through technology development consultancy, bespoke software development, synchronisation, conversion and managing applications, developing telecom applications, embedded software, mobile, and technical infrastructure applications.

Sao Khue Award - BPO

Mrs. Vu Thi Nam Ha, Head of BPO & ESS services, Hanoi office, received Sao Khue 2017 Award for BPO Services

NashTech’s business process outsourcing services include data processing and analysis, digitisation and data conversion, voice services, payroll management and payroll services, and KPO services. This service helps customers streamline business processes while minimising risks and costs.

By the end of 2016, NashTech was also recognised as the second largest IT company in ITO revenue in Viet Nam, rising from the third position in 2015.

This is the best recognition for NashTech’s ceaseless effort in growing in Viet Nam market.

During 19 years of operation in Viet Nam, NashTech has consistently grown, both in company size and revenue, improving the quality of its resources, its operational procedures, applying innovative thinking through both project delivery and in its operations.


NashTech continues to meet CMMI High Maturity Level 5

NashTech is proud to be continuously certified to CMMI High Maturity Level 5 which has been formally published by the CMMI Institute.

What is CMMI and what are the benefits of reaching Level 5?

The Capability Maturity Model Integration (CMMI) is a single improvement framework methodology used to develop and refine an organisation’s software development process. The model focuses on five levels of how the process is organised and how it has matured.

CMMI Maturity Level 5 focuses on continually improving process performance through incremental and innovative process and technological improvements. Quality and process performance objectives are established and continually revised to reflect changing business objectives and performance. These are then used as the criteria for continually managing process improvement.

The effects of deployed process improvements are measured using statistical and other quantitative techniques and compared to quality and process performance objectives.


Mr. Nguyen Hung Cuong, Managing Director, Vietnam

Cuong Nguyen, Managing Director of NashTech Vietnam states: “We value this recognition by CMMI hugely. By defining our set of standard processes and supporting technology means we are continually measuring our improvement activities. The focus on continual improvement has resulted in an enhanced experience for our customers”.

At NashTech, we continually improve our processes based on a quantitative understanding of business objectives and performance needs. By using this approach, we understanding the variation that is inherent within the process and the causes of possible outcomes.