NashTech continues to be certified according to ISO standards

NashTech are pleased to announce the achievement of their renewal ISO 27001:2013 certification for Information Security Management across both its software development and business process outsourcing service offerings. By renewing this internationally recognised certification, NashTech has again demonstrated its commitment to data protection and continuous improvement.

Information is always the most important property of an organisation. Maintaining a good ISMS does not only deal with confidentiality, but also integrity, making it available and accessible to users. Understanding its importance, we have built and been maintaining our ISMS which comply’s with ISO 27001. ISO 27001 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements such as:

  • Systematically examine the organisation’s information security risks, taking in to account of the threats, vulnerabilities and impacts
  • Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable
  • Adopt an overarching management process to ensure that the information security controls continue to meet the organisation’s information security needs on an ongoing basis
Paul Smith, Chief Executive Officer, NashTech

Paul Smith, Chief Executive Officer, NashTech

The advantages of certification for NashTech’s customers are:

  • An improved service for existing and future customers
  • Effective security services for protecting sensitive customer data and processes

“Securing ISO 27001:2013 certification demonstrates our ongoing commitment to quality, robust security practices and risk management. By benchmarking our policies and procedures against this internationally recognised standard, our customers can be assured of the resilience and excellence of our service,” says Paul Smith, CEO of NashTech.

NashTech wins two awards at prestigious Sao Khue 2017

NashTech, a division of Harvey Nash Group, has just been awarded the Sao Khue Award in 2017 for two services, Software Development and Business Process Outsourcing. This is the ninth consecutive year NashTech has won these awards.

Sao Khue Award - Software Development

Mr. Le Ngoc Tuyen, Operation Manager, Hanoi office, received Sao Khue 2017 Award for Software Development Services

Since 2003, Sao Khue has been the most prestigious award in Viet Nam to honor ICT companies who offer products and services that prove to be the best solutions to both business and society’s issues, as well as having the highest economic efficiency and remarkable contribution to the development of the ICT industry in Viet Nam.

NashTech provide technology solutions that help businesses improve their competitiveness through technology development consultancy, bespoke software development, synchronisation, conversion and managing applications, developing telecom applications, embedded software, mobile, and technical infrastructure applications.

Sao Khue Award - BPO

Mrs. Vu Thi Nam Ha, Head of BPO & ESS services, Hanoi office, received Sao Khue 2017 Award for BPO Services

NashTech’s business process outsourcing services include data processing and analysis, digitisation and data conversion, voice services, payroll management and payroll services, and KPO services. This service helps customers streamline business processes while minimising risks and costs.

By the end of 2016, NashTech was also recognised as the second largest IT company in ITO revenue in Viet Nam, rising from the third position in 2015.

This is the best recognition for NashTech’s ceaseless effort in growing in Viet Nam market.

During 19 years of operation in Viet Nam, NashTech has consistently grown, both in company size and revenue, improving the quality of its resources, its operational procedures, applying innovative thinking through both project delivery and in its operations.


NashTech continues to meet CMMI High Maturity Level 5

NashTech is proud to be continuously certified to CMMI High Maturity Level 5 which has been formally published by the CMMI Institute.

What is CMMI and what are the benefits of reaching Level 5?

The Capability Maturity Model Integration (CMMI) is a single improvement framework methodology used to develop and refine an organisation’s software development process. The model focuses on five levels of how the process is organised and how it has matured.

CMMI Maturity Level 5 focuses on continually improving process performance through incremental and innovative process and technological improvements. Quality and process performance objectives are established and continually revised to reflect changing business objectives and performance. These are then used as the criteria for continually managing process improvement.

The effects of deployed process improvements are measured using statistical and other quantitative techniques and compared to quality and process performance objectives.


Mr. Nguyen Hung Cuong, Managing Director, Vietnam

Cuong Nguyen, Managing Director of NashTech Vietnam states: “We value this recognition by CMMI hugely. By defining our set of standard processes and supporting technology means we are continually measuring our improvement activities. The focus on continual improvement has resulted in an enhanced experience for our customers”.

At NashTech, we continually improve our processes based on a quantitative understanding of business objectives and performance needs. By using this approach, we understanding the variation that is inherent within the process and the causes of possible outcomes.

Foreign language skills, last piece in jigsaw to make Vietnam IT sector competitive

UK-owned Harvey Nash, one of the largest companies in Viet Nam, has unveiled a new name, NashTech, for its software development and business process outsourcing divisions.

Viet Nam News asked Managing Director Nguyen Hung Cuong about the company’s business strategy and Viet Nam’s IT industry.

Nguyen Hung Cuong – Managing Director, Vietnam

With rich experience in Viet Nam and as one of the two biggest tech companies in the country, how do you see the potential of the Vietnamese software and outsourcing markets?

Viet Nam is an emerging market for outsourcing. Ten years ago, when we introduced our customers to our services, they were surprised we had our development centres in Viet Nam as it was such a new destination for outsourcing. Nowadays, many customers proactively come to us in Viet Nam to explore the opportunity for partnerships. Viet Nam is now mentioned regularly in outsourcing forums and conversations as a go-to destination for outsourcing.

We see the huge potential for outsourcing in Viet Nam with clients coming from the UK, Europe, the Middle East and APAC, but we will also face challenges with supply and demand. There will be more demand than supply which will make our labour costs rise more quickly.

To have sustainable, long-term business growth in the outsourcing market in Viet Nam, the Government, together with all outsourcing companies, will need to have measures in place to grow the IT workforce organically and sustainably, not only in terms of quantity but also quality.

Why the switch to NashTech for software development and business process outsourcing now? How does this dovetail with the company’s strategy globally?

Previously, the entire business in Viet Nam was known as Harvey Nash: this included both the recruitment and technology businesses. Outside Viet Nam, the brand is well known for executive search and IT recruitment and NashTech is the technology and outsourcing business.

This has caused confusion in the market and for our clients.

With the strategy to grow our business as a global and market leading brand in technology and outsourcing, we needed to provide transparency and clarity to our clients and help them distinguish between the two offerings, which is why we have re-branded the technology business as NashTech and kept the recruitment business as Harvey Nash.

Along with a new name, does your company also plan any changes in strategy?

The new brand shows our commitment to our strategy to become a global service provider in technology and outsourcing and deliver innovation to our clients world-wide. We have announced our new brand, NashTech, in all other countries where we have a presence gradually over the last three years. Launching the new brand in Viet Nam was the last piece of the jigsaw to show our commitment to investing in our Viet Nam business. There is no change in our business strategy, this change in Viet Nam just enhances it.

Staff of Harvey Nash at work. The company sees huge potential for outsourcing in Viet Nam. — VNS Photo

Harvey Nash has been in Viet Nam for more than 20 years. What is your takeaway from the market?

Viet Nam, with over 93 million people and more than half of the population under the age of 25, is a gold mine for the company. Our business was founded on talent. As one of the first foreign-invested companies coming to Viet Nam nearly 20 years ago, we have benefited from having early access to the large Vietnamese talent pool.


What are the strengths and weaknesses of the IT workforce here? How competitive will it be when the market is opened up to the ASEAN Economic Com-munity?

The Vietnamese population is young and enthusiastic, with a passion for learning new things and always striving to do things better. Its IT workforce has young, dynamic, loyal, trustworthy and hardworking employees. However, it is not perfect and the Viet Nam IT workforce still has some weaknesses. The main weakness is foreign language skills. If we can improve our language skills, I believe Viet Nam’s IT workforce will have a very bright future in an open ASEAN Economic Community.

What should Viet Nam do to improve competitiveness?

Japanese and English are the two main languages for outsourcing markets. If we can make these languages mandatory at school in the early days of a child’s education, it will provide more chances to our workforce.

In addition, university curriculums should be regularly updated and refreshed to ensure that it includes training in real business requirements and situations.

Technology changes every day. We need universities to pro-actively work with companies to understand the demands of the market so that they can adjust their curriculum and give students greater opportunities to find jobs after graduation. A particular focus on soft skills will be a huge advantage. Giving students the opportunity to improve their presentation, communication and teamwork skills while they are still in school will be a huge asset at any workplace.

Source: Viet Nam News

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