IT Support Team Lead
Ho Chi Minh - Vietnam / Onsite
Experienced
Experienced
Bachelor Degree, College Degree, Master Degree
30.11.2024
Job Description
- Act as Technical Lead to workstation related tasks.
- Interact with customers (internal/external) and stakeholders, provide recommendations and inputs when needed.
- Lead and guide the team of IT Support Engineers to:
- Support the end users to troubleshoot the IT-related issues on their computers, including hardware, OS and applications and simple network configurations
- Ensure the team to log and follow up with other IT teams to support calls and tickets until resolve.
- Provide guidance to users on internal systems, software and applications.
- Deploy/install, maintain, upgrade IT equipment and standard applications.
- Perform diagnostic tests, modify or repair computer hardware, including PC, printer, data projector and peripherals.
- Perform other tasks assigned by line manager.
- Monitor, analyze and improve the supporting service, SLA, Ticket Management Process.
Qualifications
- Good English communications
- Has at least 3+ years’ experience in IT HelpDesk/ Support
- Has 1+ year of experience as a team lead role of IT Helpdesk/ Support line
- Strong experience with Office 365, Power Automate, Powershell scripting, MS Operating System,...
- Bachelor or equivalent degree in computer science
- Passionate of learning, sense of urgency, and detailed
- Time management skills
- Ability to work independently
- Have the sense of critical thinking
- Passion, Adaptive and Enthusiasm.
Why you'll love working here
See all benefits
Community Contribution
Participate in volunteering and community initiatives, making a positive impact on society.
Financial Rewards
Receive a competitive salary, including full pay during probation and performance-based bonuses.
Flexible Work Arrangements
Embrace a hybrid working mode and explore international assignments.
Healthcare
Enjoy our private healthcare offering which is adapted for your local market and ensures your peace of mind and wellbeing.
Professional Development
Access ongoing learning opportunities, including training, workshops, and certifications.
Recognitions
Celebrate achievements through a variety of recognition programs.
Wellness Initiatives
Enhance your physical and mental well-being with a variety of engagement events, sports clubs, and informative workshops.
Recruitment process
1
Application review
2
HR screening
3
Technical interview
4
Offer
5
Onboard
